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Read what people are saying
about Precision Garage Door

Precision Garage Door of Houston
has received 18 reviews, averaging 1.00 Stars:
1 2 3 4 5
Review:

Called your company Friday 7/9/21 They sent someone that afternoon to look at the repairs. Repairmen did not have anything to fix the door with. He gave us an invoice and said he would be back with the parts Saturday between 8:00am to 10:00am. Repairman called Saturday morning said he could not make it Saturday but would definitely be there Sunday morning at the same time. Called again said he was tied up in Sugerland and could not make it again but would be there Monday morning at the same time. Monday the 12th, repairman was a complete no show. Tried to call him with no answer. He never showed or called. We called another company. Poor service and a very high invoice.

- William Kane

Service Provided:

Garage Door Repair


1 2 3 4 5
Date: 07/07/2021
Other
Houston, TX
Review:

This company may be ok for garage installations but they advertise doing metal fence door installations, too. Here, the definitely leave a lot to be desired and have only one technician that can perform the work. In my experience, after 9 visits they couldn't complete the project of installing a gate opener and putting in two metal posts. Numerous issues occurred during this time: 1. Initially installed brackets upside down 2. sensors placed so high they would miss low cars or small children or pets 3. Operator placed incorrectly and deformed gate doors 4. Wires placed over gate rather than under and beyond being unsightly also represented a trip hazard and increased element exposure as they weren't buried 5. Not initially told that original posts were too thin and not well placed 6. Technician left before assigned time so we couldn't review his work. When called he said he needed to loo at an apartment 7. When doors opened and closed randomly sometimes even one forward and the other backwards and technician was called, he told me he was off for the weekend and couldn't come back. This led to issues and one door completely fell off 8. Remote was programmed to same frequency as someone else nearby so doors opened and closed at random times 9. Technician(s) trespassed on my property at their last visit and disabled the gates and entered my property. Your email says that we will be contacted earlier in the day by the technician to confirm arrival. No email, phone call or text was sent for confirmation despite you and the technician having my contact information 10. Welding initially was very rough and obvious, improved on last visit but still not finished 11. Post with cement not placed flush and doors do not come together properly 12. Outside bracket is uneven and looks like scrap metal. Screws are unevenly placed resulting overall in a slipshod appearance 13. I have repeatedly asked the owner to call me, which has not happened 14. I have repeatedly asked you to come to my property and walk through this with me. You need to see for yourself the issues I have documented and oversee the work your technician is doing 15. I have contacted you multiple times and often have to wait one week for a reply I have asked the manager to come out and see the issues and supervise the work and she will not. Her most recent proposal to me is that they remove the operator I paid for (and still charge me for it), charge me for the incorrectly placed posts and move on. Unbelievable! I would recommend staying far away from this company.

- Hilary Granson

Service Provided:

Other


Product:

Opener


Review:

I requested a door replacement and was told the delivery time would be 15 weeks. I will not be able to use this supplier for that reason.

- Philip Henderson

Gene Martin Service Provided:

Install Garage Doors


Installers: Gene Martin
Review:

honestly think this is a scam business take the money and run no contact number for their main office just a call center that can only take a message never a call back even when I called to cancel the contract

- Steve Hudson

Bryan Medina Service Provided:

Install Garage Doors


Product:

Garage Doors


Technicians: Bryan Medina
Review:

First door purchase went perfect. Second two door purchases were a bloody nightmare. This company provides zero communication. Someone new must have bought them?? Do not do business with these folks, they do not communicate, return calls, or stick with their word.

- Dean Hofmann

A Response from: Ray Smith

Mr. Hofmann, Your frustrations and concerns are heard. We appreciate you being a return customer and can assure you we do not do business as such. With unforeseen obstacles in manufacturing, unfortunately we are experiencing longer expected than lead times on special order doors. This has made it difficult to give an exact day of arrival to our valued customers. We look forward to installing your door as soon as it arrives.

Gene Martin Service Provided:

Install Garage Doors


Product:

Garage Doors


Installers: Gene Martin
Review:

I was charged $50 just to say that they don’t service this genie brand garage opener.

- Nithin

Service Provided:

Garage Door Opener Repair


Product:

Belt Drive Garage Door Opener


Review:

I called Precision Garage Doors to fox the spring on my garage door. I ended up paying a $50.94 service fee for them to tell me that it would cost me $612.00 just for the spring. Not! I could purchase a new garage door for that price. Totally ridiculous!!!! Won’t be calling them again!

- Nikita Cushenberry

Bryan Medina Service Provided:

Broken Garage Door Spring Repair


Technicians: Bryan Medina
1 2 3 4 5
Date: 02/18/2020
Other
Deer Park, TX
Review:

What you have here is a company that comes in and swings for the fences. They tell you that you NEED to replace all components. I’m a project manager for a home builder and let them talk. Had a 70 dollar torsion spring that needed to be replaced and the initial estimate was over a grand. Don’t use this company.

- Josh H.

Service Provided:

Other


Review:

repair job broke withi three days, check with your service reps. Call placed about one hour ago an ask for a message to be sent to you as an owner of this company. As I stated in and early comment I paid 1,365.00 for a shoddy job, that this eerpresentative said I had to pa 49.95 to get help with a warrenty job that broke in 3 days.I expect you to call me immediately to solve his problem today; 2814814184

- Norma Vetters

Service Provided:

Broken Garage Door Spring Repair


Product:

Cables


1 2 3 4 5
Date: 12/04/2019
Other
Cypress, TX
Review:

Waste of time. The tech came out to tell us the spring was broken and they couldn't fix it. I had already explained the spring was broken when I made the appointment. The woman who took the appointment indicated the technicians had parts and tools with them so they could perform repairs on the spot. The tech basically walked in, said spring is broken, can't fix it, call someone else, give me my $50 now. Total waste of time and money.

- Erik Montague

Service Provided:

Other


Review:

I will never use this company again. They are a rip off. They tell you when you set the appointment that it's $49 and they only charge more for labor and parts. Well this man took about 15 mins to put our garage door back on track and charged us $200 bucks. Because if the cost we thought he used a part or something, well he didn't. Neither did he email our receipt showing his work. Within 3 hrs of him so call repairing the door, the door fell off again. Needless to say, we were VERY DISAPPOINTED!!! We called the company and the tech guy to see what he had done. He tells us that it couldn't be repaired after he took our money of $200 for 15 mins, and that we should contact the company because it should still be under warranty. If you are an expert at your craft, wouldn't you know that after looking at the door and before you took our money. We deserve a refund!!!

- Baltazar Lara

Dave Sinner Service Provided:

Garage Door Repair


Technicians: Dave Sinner
1 2 3 4 5
Date: 11/06/2019
Other
Tomball, TX
Review:

I deeply regret that I can not give Precision a good review. My experience this afternoon fell far short of being satisfactory. Nothing was accomplished towards solving the issue. I hope that other people have a better experience than I did, but I will not be using them again.

- Charles Lightle

Service Provided:

Other


Review:

Your customer service is horrible!

- Tim Marshall

Service Provided:

Garage Door Repair


Review:

No

- Richard Helmerson

Service Provided:

Garage Door Opener Install


Review:

Very disappointed. Your ad says you repair Genie. He said you did not. He charged us 79.95 and did not fix the door. We are visiting from out of town so we called our own trustworthy and reliable garage guy. He says the serviceman should have know. It was a gear box. This guy only wanted to sell us a new one. We are calling a second company and learning our lesson. We will make sure not to recommend this company.

- Howard

Dave Sinner Service Provided:

Garage Door Repair


Technicians: Dave Sinner
Review:

would highly recommend him

- jack davis

Dave Sinner Service Provided:

Garage Door Opener Repair


Technicians: Dave Sinner
Review:

The service was excellent: very professional, friendly, patient, timely (same day service) and thorough. Thank you.

- Patricia Broussard

Dave Sinner Service Provided:

Garage Door Opener Install


Technicians: Dave Sinner
Review:

Yes... And I THINK that Jay Garcia was the gentleman that installed my new door. He was polite and professional AND on time....

- Bob Leared

Dave Sinner Service Provided:

Install Garage Doors


Technicians: Dave Sinner
Houston Area

(713) 943-0588

(713) 943-0588
Sugar Land Area

(281) 491-0649

(281) 491-0649
Channelview Area

(713) 266-4462

(713) 266-4462
League City / Galveston Area

(281) 373-1956

(281) 373-1956
The Woodlands Area

(281) 907-0743

(281) 907-0743
Tomball / Cypress Area

(281) 357-4098

(281) 357-4098
Pearland Area

(281) 940-6540

(281) 940-6540
Kingwood Area

(281) 373-1956

(281) 373-1956
Lake Jackson Area

(979) 318-2888

(979) 318-2888
Katy Area

(281) 817-8011

(281) 817-8011
Hardin Moss-Hill Area

(936) 622-2121

(936) 622-2121
Winnie / Bolivar Peninsula Area

(409) 761-1600

(409) 761-1600
Precision Garage Door of Houston
Office: (713) 292-2251
11875 W. Little York Road
Suite 401

Houston, TX 77041
Precision Garage Door of Pearland
Office: (281) 617-2235
2825 Miller Ranch Road
Suite 217

Pearland, TX 77584