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Read what people are saying
about Precision Garage Door

Precision Garage Door of Houston
has received 1204 reviews, averaging 4.89 Stars:
1 2 3 4 5
Review:

Called your company Friday 7/9/21 They sent someone that afternoon to look at the repairs. Repairmen did not have anything to fix the door with. He gave us an invoice and said he would be back with the parts Saturday between 8:00am to 10:00am. Repairman called Saturday morning said he could not make it Saturday but would definitely be there Sunday morning at the same time. Called again said he was tied up in Sugerland and could not make it again but would be there Monday morning at the same time. Monday the 12th, repairman was a complete no show. Tried to call him with no answer. He never showed or called. We called another company. Poor service and a very high invoice.

- William Kane

Service Provided:

Garage Door Repair


Review:

Gene did a fabulous job, was at my house on time and explained my repairs.

- A Murray

Gene Martin Service Provided:

Garage Door Opener Repair


Installers: Gene Martin
Review:

So appreciative of your response time and professional service, especially during these tough times when businesses are coming back from the challenges of the past year. Thank you for coming to my rescue!

- Louise Odogwu

Dave Sinner Service Provided:

Broken Garage Door Spring Repair


Product:

Springs


Technicians: Dave Sinner
1 2 3 4 5
Date: 07/07/2021
Other
Houston, TX
Review:

This company may be ok for garage installations but they advertise doing metal fence door installations, too. Here, the definitely leave a lot to be desired and have only one technician that can perform the work. In my experience, after 9 visits they couldn't complete the project of installing a gate opener and putting in two metal posts. Numerous issues occurred during this time: 1. Initially installed brackets upside down 2. sensors placed so high they would miss low cars or small children or pets 3. Operator placed incorrectly and deformed gate doors 4. Wires placed over gate rather than under and beyond being unsightly also represented a trip hazard and increased element exposure as they weren't buried 5. Not initially told that original posts were too thin and not well placed 6. Technician left before assigned time so we couldn't review his work. When called he said he needed to loo at an apartment 7. When doors opened and closed randomly sometimes even one forward and the other backwards and technician was called, he told me he was off for the weekend and couldn't come back. This led to issues and one door completely fell off 8. Remote was programmed to same frequency as someone else nearby so doors opened and closed at random times 9. Technician(s) trespassed on my property at their last visit and disabled the gates and entered my property. Your email says that we will be contacted earlier in the day by the technician to confirm arrival. No email, phone call or text was sent for confirmation despite you and the technician having my contact information 10. Welding initially was very rough and obvious, improved on last visit but still not finished 11. Post with cement not placed flush and doors do not come together properly 12. Outside bracket is uneven and looks like scrap metal. Screws are unevenly placed resulting overall in a slipshod appearance 13. I have repeatedly asked the owner to call me, which has not happened 14. I have repeatedly asked you to come to my property and walk through this with me. You need to see for yourself the issues I have documented and oversee the work your technician is doing 15. I have contacted you multiple times and often have to wait one week for a reply I have asked the manager to come out and see the issues and supervise the work and she will not. Her most recent proposal to me is that they remove the operator I paid for (and still charge me for it), charge me for the incorrectly placed posts and move on. Unbelievable! I would recommend staying far away from this company.

- Hilary Granson

Service Provided:

Other


Product:

Opener


Review:

Our automatic garage door stopped working and we found your company on-line. We checked the BBB rating and the reviews, and called to schedule an appointment. Tyler contacted us to keep us aware of his arrival time. He was very professional, and completed the needed repairs in a timely manner.

- Elliott Apple

Tyler West Service Provided:

Broken Garage Door Spring Repair


Technicians: Tyler West
Review:

Very easy scheduling for repair. Curtis did a good job of explaining my repair options before the repair. Curtis was upbeat, courteous and thorough, as well as fast. Good experience. I will use them again.

- Robert

Service Provided:

Garage Door Repair


Review:

After dooing a Google search Precision was one of the few shops open on 4th of July weekend.

- Dennis Araujo

Service Provided:

Garage Door Repair


Review:

Very pleased with the service I received. Outstanding technician, very friendly and professional. He was upfront about the work needed and the cost which was very reasonable. I will define use Precision again.

- Kathryn Epperson

Service Provided:

Garage Door Opener Install


Review:

I requested a door replacement and was told the delivery time would be 15 weeks. I will not be able to use this supplier for that reason.

- Philip Henderson

Gene Martin Service Provided:

Install Garage Doors


Installers: Gene Martin
1 2 3 4 5
Date: 06/22/2021
Other
Hockley, TX
Review:

The Garage Door technicians were right on time, polite, and courteous. The must be extremely knowledgeable. In less than 3 minutes without touching anything they were able to completely diagnose my door problem; Metal Fatigue (500.00) , Bearing Failure (100.00), new cables (100.00), new rail (65.00), plus labor and that's just getting started. I believe I remember having the Door, Opener, Senor's, and Installation complete done with tax 1625.00 less than 7 years ago. I think I'm in the wrong business

- Carl Benge

Bryan Medina Service Provided:

Other


Technicians: Bryan Medina
Review:

We had Gene as our technician and he explained in great detail what needed to be done in easy to understand terms. We were told that we needed a new spring for our double garage door. Gene was able to determine that our existing spring was fine and did not need to be replaced. I highly recommend Precision Door Service and Gene should you want an honest evaluation and fair pricing.

- Terry Muir

Gene Martin Service Provided:

Garage Door Repair


Installers: Gene Martin
Review:

honestly think this is a scam business take the money and run no contact number for their main office just a call center that can only take a message never a call back even when I called to cancel the contract

- disappointed

Bryan Medina Service Provided:

Install Garage Doors


Product:

Garage Doors


Technicians: Bryan Medina
Review:

Gene You’re very kind very honest help me in deciding what’s the best option for me as far as my garage door in repairs and replacement.

- Yvette Vazquez

Gene Martin Service Provided:

Garage Door Opener Repair


Product:

Belt Drive Garage Door Opener


Installers: Gene Martin
Review:

The Precision Door techs were great!! They called to confirm appointment, were very nice, respectful, accommodating; a pleasure to interact one! The girl I called to make an appointment with was just as helpful!! I would definitely recommend Precision Door Company and give them a 10+!

- Teresa Mott

Bryan Medina Service Provided:

Garage Door Repair


Product:

Rollers


Technicians: Bryan Medina
Review:

Gene was wonderful, he called whe he was on his way to my home and arrived when scheduled. He installed the new opener as promised in an hour. Excellent service all around. Highly recommend.

- Sue Haney

Gene Martin Service Provided:

Garage Door Opener Install


Installers: Gene Martin
Review:

Company provided timely service. Used twice before with great overall service. Tech Kristopher R. provided excellent service and was very personable.

- Edgar Butler

Service Provided:

Garage Door Opener Install


Review:

Precision did an excellent job in fixing our problems with the door! The young man that came out was very personable and knowledgeable! He was a very customer oriented individual!

- Sharon Martinez

Service Provided:

Garage Door Repair


Product:

Rollers


Review:

This is the second time I’ve used Precision, and both trips were a great experience. Most recently Gene Martin came out to help when my garage door opener actually detached from the door. He was 45 minutes early for our appointment, was done in 20 minutes, and did a great job!

- Trey Witte

Gene Martin Service Provided:

Garage Door Repair


Installers: Gene Martin
Review:

My repair was done professionaly, quickly and exceeded my expectations.

- Robert Malone

Dave Sinner Service Provided:

Garage Door Repair


Product:

Rollers


Technicians: Dave Sinner
1 2 3 4 5
Date: 06/03/2021
Other
Houston, TX
Review:

Very quick reply and visit for a quick and efficient diagnostic.

- Erwan Bure

Bryan Medina Service Provided:

Other


Technicians: Bryan Medina
1 2 3 4 5
Date: 06/02/2021
Other
Dickinson, TX
Review:

James was very courteous. He was very helpful and friendly. He answered all my questions.

- Lisa Shaffer

James Craft Service Provided:

Other


Technicians: James Craft
Review:

James came out and did a phenomenal job. He not only quoted me multiple options. He even stopped and called the manufacturers right there to try and get a specialty door to fit my repair time requirements. He also showed me why the door opener stopped functioning and gave me some garage door knowledge. I really appreciate the technician’s time and professionalism. The customer service was beyond fantastic and I would recommend this company and individual to anyone with garage door needs!

- Julie Silvers

James Craft Service Provided:

Install Garage Doors


Product:

Garage Doors


Technicians: James Craft
Review:

Same-day service, fast, easy, affordable, and best of all - especially in this post-snowpocalypse world of crooked and incompetent contractors - THEY DO THE JOB RIGHT. Would 100% recommend, and use again if need be.

- Kristin Daugherty

Dave Sinner Service Provided:

Garage Door Repair


Technicians: Dave Sinner
Review:

Sammy is a very considerate person, showing great patience in explaining how the components work. How to do a little PM on your garage, for longevity.

- Eugen Rodriguez

Service Provided:

Broken Garage Door Spring Repair


Product:

Springs


Review:

First door purchase went perfect. Second two door purchases were a bloody nightmare. This company provides zero communication. Someone new must have bought them?? Do not do business with these folks, they do not communicate, return calls, or stick with their word.

- Dean Hofmann

A Response from: Ray Smith

Mr. Hofmann, Your frustrations and concerns are heard. We appreciate you being a return customer and can assure you we do not do business as such. With unforeseen obstacles in manufacturing, unfortunately we are experiencing longer expected than lead times on special order doors. This has made it difficult to give an exact day of arrival to our valued customers. We look forward to installing your door as soon as it arrives.

Gene Martin Service Provided:

Install Garage Doors


Product:

Garage Doors


Installers: Gene Martin
Review:

Once again we had a great experience with Precision Garage. Bryan was awesome. He came very quickly after we called in to get help. He was very polite and professional. We always use Precision Overhead Garage Door Service. They are the BEST!!

- James Stephens

Bryan Medina Service Provided:

Garage Door Opener Repair


Product:

Springs


Technicians: Bryan Medina
Review:

Fast and excellent service. Gene had it all under control. I have been using them for quite some time now.

- Joe Hamilton

Gene Martin Service Provided:

Broken Garage Door Spring Repair


Product:

Springs


Installers: Gene Martin
Review:

The service was quick and professional. Your serviceman Brian Medina was both courteous and efficient, he repaired our door in about an hour! We are very glad we used your company which we found on the internet.

- Kenneth Adams

Bryan Medina Service Provided:

Garage Door Repair


Technicians: Bryan Medina
Review:

What an incredible experience! Tyler was on time, explained the repair in detail and finished the work in the allotted time in a professional manner. I will most definitely refer your company to my friends, family and colleagues. Thanks Mike

- Mike Cassata

Tyler West Service Provided:

Garage Door Repair


Technicians: Tyler West
Review:

Great Job, friendly staff. Technician went above and beyond to help me.

- Kirby Leufroy

Service Provided:

Garage Door Repair


Next Page
Houston Area

(713) 943-0588

(713) 943-0588
Sugar Land Area

(281) 491-0649

(281) 491-0649
Channelview Area

(713) 266-4462

(713) 266-4462
League City / Galveston Area

(281) 373-1956

(281) 373-1956
The Woodlands Area

(281) 907-0743

(281) 907-0743
Tomball / Cypress Area

(281) 357-4098

(281) 357-4098
Pearland Area

(281) 940-6540

(281) 940-6540
Kingwood Area

(281) 373-1956

(281) 373-1956
Lake Jackson Area

(979) 318-2888

(979) 318-2888
Katy Area

(281) 817-8011

(281) 817-8011
Hardin Moss-Hill Area

(936) 622-2121

(936) 622-2121
Winnie / Bolivar Peninsula Area

(409) 761-1600

(409) 761-1600
Precision Garage Door of Houston
Office: (713) 292-2251
11875 W. Little York Road
Suite 401

Houston, TX 77041
Precision Garage Door of Pearland
Office: (281) 617-2235
2825 Miller Ranch Road
Suite 217

Pearland, TX 77584