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Read what people are saying
about Precision Garage Door

Precision Garage Door of Houston
has received 4 reviews, averaging 2.00 Stars:

Date: 04/24/2020
Other
Houston, TX
? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Comments:

My first contract was not honored it was reduce two less but the amount stayed the same l did not get exactly what l wanted.l

- Nathaniel Brown

A Response from: Michelle Campos

Thank you for taking the time to let us know about your experience. Please give us a call at your earliest convenience to discuss this project further.

Bryan Hill Service Provided:

Other


Commercial Services Manager: Bryan Hill
? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Comments:

Found the company listed online. When I called to set an appointment, I explained to the intake person that I had replaced the broken gear and sprocket on the opener, and it appeared the limit switch had also been damaged. The rep advised me that all common parts for Sears, Liftmaster and other major brands were on the technician's vehicles and he could replace it if needed. When the tech arrived, he looked at the opener, did his 25 point safety inspection, and provided a quote for over $400 (springs, pulleys, labor, etc.) He did not have the limit switch kit on his vehicle and was going to have to charge another trip charge to install the $17 part if he came back. I ordered the part online, bought new springs with safety cables and completed the process for less than $50. Not very happy with the fact the rep stated the parts should be on the tech's truck, but was not, and then was given an extremely high quote.

- Chester Pool

A Response from: Michelle Campos

We appreciate your feedback and thank you for the opportunity to come out to your home. We will take this as a learning experience and discuss these situations with our team. We apologize we did not have the parts on hand and will take action to prevent this from happening in the future.

Jose Valdes Service Provided:

Garage Door Opener Repair


Technicians: Jose Valdes
? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Comments:

My issue was that my outdoor/remote keypad was no longer opening the garage door. I asked Precision's On-line chat to help diagnose the problem, but they are not technical and only offered to send a technician. When the technician came, he immediately started looking for a replacement keypad. I asked the tech if he was going to trouble shoot the issue before replacing the entire keypad. After checking, the 9V battery was dead and was the cause of the issue. I gave him a new 9V battery and the keypad worked fine. For something like this, I would expect a little bit of trouble shooting guidance over the phone versus having to have a tech come out and charge $75 to replace a battery. I was happy when Precision installed the opener and upgraded the garage door springs, rollers, etc. a few years back, but I was not happy with this service call.

- Kevin Broussard

Service Provided:

Garage Door Opener Repair


? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Comments:

I had a 13 yr old Liftmaster 2280. The drive belt had became stripped, so I requested service. Wadi came out and insisted that he had to change both the belt and the rail assembly, claiming it was about the same price. He was going to charge me $100, but later, when I searched the net, I found that the belt alone normally costs about $60 retail. After installing the new belt and rail assembly, he was having a lot of trouble setting the travel extents for the door. After taking a long time doing various adjustments, the motor started to make strange noises and then shortly thereafter seized. Despite the web site's claim that their trucks are always fully stocked, the tech only had two replacement options, both Liftmasters the least expensive of which was $549. I wasn't in a position to take off time from work for yet another service call, so I elected to go with the Liftmaster. Wadi didn't charge me for the installation or the PM he did, but still, what should have been an easy, affordable fix cost me almost $600. If I have problems after the warranty period expires, I will probably look for a different company.

- Ste Carlson

Dave Sinner Service Provided:

Garage Door Opener Repair


Technicians: Dave Sinner
Houston Area

(713) 943-0588

(713) 943-0588
Sugar Land Area

(281) 491-0649

(281) 491-0649
Channelview Area

(713) 266-4462

(713) 266-4462
League City / Galveston Area

(281) 373-1956

(281) 373-1956
The Woodlands Area

(281) 907-0743

(281) 907-0743
Tomball / Cypress Area

(281) 357-4098

(281) 357-4098
Pearland Area

(281) 940-6540

(281) 940-6540
Kingwood Area

(281) 373-1956

(281) 373-1956
Lake Jackson Area

(979) 318-2888

(979) 318-2888
Katy Area

(281) 817-8011

(281) 817-8011
Hardin Moss-Hill Area

(936) 622-2121

(936) 622-2121
Winnie / Bolivar Peninsula Area

(409) 761-1600

(409) 761-1600
Precision Garage Door of Houston
Office: (713) 292-2251
11875 W. Little York Road
Suite 401

Houston, TX 77041