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Read what people are saying
about Precision Garage Door

Precision Garage Door of Houston
has received 10 reviews, averaging 2.00 Stars:
1 2 3 4 5
Review:

I’m sorry to say that this visit was below expectations. I have worked with you all in the past with a 5 star experience. This time however is not good. The tech was great and very nice. There seems to have been a change in policy where the owner - me - had to call and get the replacement part from LiftMaster. Major hassle. Then your tech came and it turns out the new part doesn’t fix anything so now I have to get LiftMaster to send a new motor I am told ! It’s now been 3-4 weeks without a functioning door and I can’t lift the big door manually at 80 years old. Your office staff is outstanding and most respectful.

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A Response from: Ray Smith

We sincerely apologize for any warranty confusion on your operator purchased in 2017. LiftMaster covers lifetime motor replacements and does require homeowners to order replacements due to the motor being installed in your home. Precision does cover warranty/ replacement of any defective motors, one year from the manufacture date on operators installed.

Service Provided:
Garage Door Opener Repair

Review:

Precision's product and Service Technicians were excellent. I give the Technicians a 5 star rating. The Houston office receives a 0 star rating. Telephone calls were not returned. Most emails were not answered. Once problems and errors occurred in ordering a replacement panel which caused a 13 month delay in getting the panel for my garage door, the Houston office struggled to provide accurate information or any information at all. At one point Precision promised to do the work for free due to all the delays and errors. It is a promise that was not kept much like the promise to return a simple phone call to get an update ETA delivery dates passed with no progress.

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Josue Blanco Service Provided:
Garage Door Repair

Product:
Garage Doors

Installers: Josue Blanco
1 2 3 4 5
Date: 10/01/2021
Other
Houston, TX
Review:

Serviced my Units for $300 and didn’t even help me set up MyQ. I find the price outrageous. Technician was friendly and personable but for 15 minutes of his time I’d expect that I can use the full range of features. And now im having to trudge up on a ladder to set up MyQ and it isn’t working because the unit is older.

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Service Provided:
Other

1 2 3 4 5
Date: 06/22/2021
Other
Hockley, TX
Review:

The Garage Door technicians were right on time, polite, and courteous. The must be extremely knowledgeable. In less than 3 minutes without touching anything they were able to completely diagnose my door problem; Metal Fatigue (500.00) , Bearing Failure (100.00), new cables (100.00), new rail (65.00), plus labor and that's just getting started. I believe I remember having the Door, Opener, Senor's, and Installation complete done with tax 1625.00 less than 7 years ago. I think I'm in the wrong business

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Bryan Medina Service Provided:
Other

Technicians: Bryan Medina
Review:

TOO expensive of a quote to fix spring that broke. $700 that's 75% of what new door cost.

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Service Provided:
Garage Door Repair

Product:
Springs

Review:

My tech was amazing. Carefully review and understand your invoice. Can be a bit pricey shop around to make sure you get the most bang for your buck. It is a business. Spoke with management who granted a small adjustment on price. Overall service was excellent but I paid far to much for what I received.

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Service Provided:
Garage Door Repair

Product:
Cables

1 2 3 4 5
Date: 04/24/2020
Other
Houston, TX
Review:

My first contract was not honored it was reduce two less but the amount stayed the same l did not get exactly what l wanted.l

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A Response from: Michelle Campos

Thank you for taking the time to let us know about your experience. Please give us a call at your earliest convenience to discuss this project further.

Service Provided:
Other

Review:

Found the company listed online. When I called to set an appointment, I explained to the intake person that I had replaced the broken gear and sprocket on the opener, and it appeared the limit switch had also been damaged. The rep advised me that all common parts for Sears, Liftmaster and other major brands were on the technician's vehicles and he could replace it if needed. When the tech arrived, he looked at the opener, did his 25 point safety inspection, and provided a quote for over $400 (springs, pulleys, labor, etc.) He did not have the limit switch kit on his vehicle and was going to have to charge another trip charge to install the $17 part if he came back. I ordered the part online, bought new springs with safety cables and completed the process for less than $50. Not very happy with the fact the rep stated the parts should be on the tech's truck, but was not, and then was given an extremely high quote.

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A Response from: Michelle Campos

We appreciate your feedback and thank you for the opportunity to come out to your home. We will take this as a learning experience and discuss these situations with our team. We apologize we did not have the parts on hand and will take action to prevent this from happening in the future.

Service Provided:
Garage Door Opener Repair

Review:

My issue was that my outdoor/remote keypad was no longer opening the garage door. I asked Precision's On-line chat to help diagnose the problem, but they are not technical and only offered to send a technician. When the technician came, he immediately started looking for a replacement keypad. I asked the tech if he was going to trouble shoot the issue before replacing the entire keypad. After checking, the 9V battery was dead and was the cause of the issue. I gave him a new 9V battery and the keypad worked fine. For something like this, I would expect a little bit of trouble shooting guidance over the phone versus having to have a tech come out and charge $75 to replace a battery. I was happy when Precision installed the opener and upgraded the garage door springs, rollers, etc. a few years back, but I was not happy with this service call.

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Service Provided:
Garage Door Opener Repair

Review:

I had a 13 yr old Liftmaster 2280. The drive belt had became stripped, so I requested service. Wadi came out and insisted that he had to change both the belt and the rail assembly, claiming it was about the same price. He was going to charge me $100, but later, when I searched the net, I found that the belt alone normally costs about $60 retail. After installing the new belt and rail assembly, he was having a lot of trouble setting the travel extents for the door. After taking a long time doing various adjustments, the motor started to make strange noises and then shortly thereafter seized. Despite the web site's claim that their trucks are always fully stocked, the tech only had two replacement options, both Liftmasters the least expensive of which was $549. I wasn't in a position to take off time from work for yet another service call, so I elected to go with the Liftmaster. Wadi didn't charge me for the installation or the PM he did, but still, what should have been an easy, affordable fix cost me almost $600. If I have problems after the warranty period expires, I will probably look for a different company.

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Dave Sinner Service Provided:
Garage Door Opener Repair

Technicians: Dave Sinner
Houston Area

(713) 943-0588

(713) 943-0588
Sugar Land Area

(281) 491-0649

(281) 491-0649
Channelview Area

(713) 266-4462

(713) 266-4462
League City / Galveston Area

(281) 373-1956

(281) 373-1956
The Woodlands Area

(281) 907-0743

(281) 907-0743
Tomball / Cypress Area

(281) 357-4098

(281) 357-4098
Pearland Area

(281) 940-6540

(281) 940-6540
Kingwood Area

(281) 373-1956

(281) 373-1956
Lake Jackson Area

(979) 318-2888

(979) 318-2888
Katy Area

(281) 817-8011

(281) 817-8011
Hardin Moss-Hill Area

(936) 622-2121

(936) 622-2121
Winnie / Bolivar Peninsula Area

(409) 761-1600

(409) 761-1600
Precision Garage Door of Houston
Office: (713) 292-2251
11875 W. Little York Road
Suite 401

Houston, TX 77041
Precision Garage Door of Pearland
Office: (281) 617-2235
2825 Miller Ranch Road
Suite 217

Pearland, TX 77584